| We find that VoIP servers are as, if not more, reliable as email servers, but we have to do more updates and maintenance than we do for more well established services - so there can be interruptions. However, we keep these interruptions to the very early hours of the morning, so we have a permanently running service during the business hours.
We also have intelligent monitoring and "instant re-boot" systems, so that if anything does go wrong, it is automatically detected and fixed within a few seconds, which helps ensure no down time.
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